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在头头玩球,刚开始存提款一切正常,最多的时候输了20多万。结果这几天赢了,他们马上就把我限额到10元!我就准备提款走人,结果申请提款1天后仍没有到账。咨询了客服,说是要身份验证。我当初已经身份验证通过了,怎么又要对我重新验证?输的时候你们怎么不要求验证?为什么一赢钱就要验证啊?你们开门做生意,只能赚,不能亏是吗?作为玩家,我们是弱势群体,只好按照他们的要求做。发了网银存款的截图,上面有我的姓名、网银账号、存款时间、卡号!结果到第二天,我的提款还没到账,再次咨询客服,又要我重新发存款截图。我说我发过了,他们说收到了,但还要再发最近一次的存款截图。因为当时我的卡上没钱了,我最后一次是用我爸的银行卡通过网银存的款,我也截图发给他们了。结果他们又要我爸爸写授权书,还要我爸爸去银行打印存款回单,还要我爸爸的身份证正反面照片!没办法,我都一一照做了!结果今天一问,还是不给我提款,又要我提供网银截图,还要我爸爸的手机号码!最可气的是,头头竟然把我幸运轮盘抽奖抽中的580元,从我账户里扣除了1025元。你们简直太黑了!这个事情,我一定要投诉到底,先在论坛投诉,如果没反应,我就写信给你们持牌所在的曼岛投诉。我也查了曼岛的网站,有一条就是保护玩家资金的。
Gambling Supervision Commission
The Gambling Supervision Commission is a body corporate established in 1962.
In addition to the licensing and regulation of land-based gambling operations (casino, amusement and slot machines, betting offices and lotteries), the Commission also regulates all online gambling activities, which have grown significantly in recent years.
The core principles the Commission upholds are :-
1. To keep the gambling industry crime free.
2. To protect the young and those at risk.
3. To ensure that the services offered by licence holders are fair and that players receive their true winnings. |
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